Shipping Policy

Thank you for shopping with Heaven Sent. Below you’ll find information about order processing, delivery, and shipping support.

 

Shipping Locations

 

We currently ship to [multiple locations, the United States mostly]. Available shipping options are displayed at checkout.

 

Order Processing

 

In-stock orders are processed within [3-5] business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

 

Processing time is separate from carrier delivery time. During new releases, sales, or holidays, processing may take longer. If we cannot ship within the stated timeframe, we will notify you.

 

Custom Orders & Preorders

 

Custom, made-to-order, and preorder items follow the production and shipping timeframe listed on the product page before purchase. Please review those details carefully.

 

If an order includes both in-stock and preorder items, [state whether items ship together or separately].

 

Shipping Rates & Delivery Times

 

Shipping costs and available delivery options are displayed at checkout before payment.

 

Estimated delivery after shipment:

 

Standard shipping: [number–number] business days.

Expedited shipping, if offered: [number–number] business days.

 

Expedited shipping does not shorten order processing time unless specifically stated. Delivery estimates are not guaranteed unless the selected service expressly includes a guarantee.

 

Order Tracking

 

Once your order ships, we will send a shipping confirmation and tracking information to the email address provided at checkout. Tracking may take time to update after the carrier receives your package.

 

Shipping Address & Order Changes

 

Please check your shipping address before completing your purchase.

 

If you notice an error, contact us immediately at [customer service email] with your order number. We will make changes when possible, but cannot guarantee address changes or cancellations after shipment.

 

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend it.

 

Delayed, Lost, or Missing Packages

 

If your package is delayed, appears lost, or is marked delivered but cannot be located, check the tracking details, delivery area, and with household members or building staff. Then contact us with your order number.

 

We will work with you and the carrier to investigate and determine an appropriate resolution. A delivered tracking status does not automatically close your claim.

 

Damaged or Incorrect Items

 

If your order arrives damaged or contains an incorrect item, contact us as soon as possible—ideally within 7 calendar days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.

 

Please keep the packaging while we review the issue. Once verified, we will arrange a replacement or refund and cover any required return shipping.